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Is your current EHR software system a source of stress? Do you find yourself reverting to paper files because your EHR isn’t reliable and is frustrating to use? There are many mental health EHR software systems out there and selecting the right one for your agency can be a challenge. Here are 5 common signs that let you know when it’s time to consider making the move to a better EHR.

5 Signs Your EHR Software System Needs to Change

1. Your EHR Moves at a Frustratingly Slow Pace

Mental health professionals and health care workers have busy, fast-paced work days. You don’t have time to sit and wait for an outdated EHR software system to complete each task. If you regularly experience slow site speed or have to click ten times to complete a task that should be done in one click, it’s time for an upgrade. And if you’re getting the dreaded spinning wheel while trying to complete routine tasks, you need more reliable software.

2. Bugs Never Resolve

We are all dependent on technology in this day and age and none of it is perfect. An EHR software system may have occasional bugs, and it is reasonable to expect those bugs will be fixed in a timely manner. If the glitches and bugs in your EHR software are becoming a major source of frustration, or if you don’t have a support team following up with fixes, you might want to consider a new platform.

3. You’re Getting Nickeled and Dimed With Extra Fees

Additional fees can add up quickly! While most EHR softwar will have extra fees for things like additional training or add-on services, you should not be getting charged for system upgrades, support, or bug fixes. Your EHR system should be automatically updated and include a wide variety of features. If this is not the case, it’s time to look for new EHR software system (and make sure all of the fees are defined before you sign the contract!).

4. Your EHR Isn’t Compatible with Multiple Devices

Many older EHR systems lack compatibility with tablets or phones, which can be highly restrictive when it comes to remote work or working from different locations. In contrast, modern cloud-based EHR software systems are not only fast and efficient, but they are also accessible on any device and from any location. If your current EHR fails to provide the comprehensive functionality that you and your team deserve, it's time to switch to software that is flexible and up-to-date.

5. You Aren’t Getting the Support You Need

Sometimes navigating EHR software can be complicated and you need a little extra support. Or, your team might just need some additional support before they “get it” and feel confident using the software. Other EHR software systems often outsource their support functions overseas which can create multiple issues. Some EHR platforms also have slow support response times or charge fees for extra help. Your EHR should provide great support that solves your issues in a timely manner. If this isn’t happening with your current EHR, you might want to consider trying something new.

Embracing an EHR software system is an essential part of the evolving landscape of behavioral health and mental health care, ultimately aimed at simplifying your work. If you're currently grappling with outdated and exasperating software, it's time to explore alternative options and learn more about the benefits of EHR!


Exym Brings the Benefits of EHR Software to Agencies like Yours

If you're seeing indications that your behavioral health agency is in need of a new mental health EHR software system, it's important to thoroughly evaluate the features and benefits of EHR. Exym is here for you with a robust system that includes billing, telehealth, analytics, customizable forms and workflows, and comprehensive functionality. We’re proud of our reliable 99.99% uptime and our support team that answers most questions within an hour.

Exym is a comprehensive EHR software solution designed specifically for behavioral health agencies. Trusted for 20+ years, our intuitive and customizable software empowers providers to improve client outcomes, manage revenue cycles, and increase agency efficiency. Exym allows you to spend more time on what matters most- the clients in your care.

It’s never too late to switch from an outdated EHR! We invite you to fill out our online form for pricing and a demo. You can also visit our pages for Behavioral Health Providers, Clinicians, Leadership, or Operations to review the Exym features that best meet your needs and aid your decision-making process.

Jessica Carey
Post by Jessica Carey
May 30, 2023