I know we are biased, but we truly believe that Exym has the best Customer Support team! We spoke with the wonderful Robert Buncic, Director of Customer Support to hear what he had to say about Exym's EHR support. Robert shares his professional journey to Exym as well as customer problems he loves to help solve. He also highlights what makes Exym's Customer Service and Success teams special, and provides advice for those looking for the right EHR software.
How Exym Provides the Best EHR Support
Exym has been around for two decades and our hard work and dedication to our customers has set a high standard for EHR software solutions. In addition to having an amazing Implementation Team that sets your agency up for success, our customers are assigned a Customer Success representative that is always there for anything they need. Many of Exym's team members previously worked on the frontlines of the behavioral health and social service fields, as clinicians, counselors, admin, social workers, and even foster parents. In other words: Exym understands our customers' pain points and needs, and uses those experiences to come up with EHR support and solutions.
Robert's Journey to Exym
I started out in financial services and technology, and over the years found my way into the health care sector. My professional focus was always on customer experience, so providing EHR support for our product is a natural fit.
What Does Robert Love Most About Being the Director of Exym's EHR Support Team?
Do I have to pick just one thing? 😊
Exym has incredible people who are truly dedicated. They give their best every day so that we are able to deliver the best product and the best EHR support experience for our customers.
What is Robert's Favorite Thing About Working With Exym Customers?
Each time we can successfully resolve an issue is my favorite time. But, it feels especially good on the occasions where we are able to solve a truly complex problem. Computers are strange machines. They are programmed to execute an instruction set in a certain way and not deviate from that. Sometimes we’ll encounter problems that shouldn’t be happening, yet there they are, and we’ll have to bring many heads together to figure it out because we know our customers are being affected.
What Makes Exym’s Customer Service and Success Teams So Special?
The Exym team truly cares about the best outcome for our customers. We understand that our customers provide incredibly important services to their clients, and we are completely focused on helping them do that.
What is your advice for someone looking for the right EHR software?
This one is hard because every customer has unique needs. It’s important that the software fits their specific workflows and it’s easy to use. I am going to be biased with my next statement, but you also want to consider the service you will receive as a customer. A truly dedicated service team can add tremendous value and make a difference in your ability to serve your clients.
Thank you, Robert, for helping provide the best service to our customers, and taking the time to chat with us!
More About Exym
Exym is a comprehensive EHR software solution designed specifically for behavioral health agencies. Trusted for 20+ years, our intuitive and customizable software empowers providers to improve client outcomes, manage revenue cycles, and increase agency efficiency. Exym allows you to spend more time on what matters most- the clients in your care.
If executive leadership in your organization is considering EHR software solutions, take a look at our Leadership page for more information. Or, book a demo with a live Exym expert and find out what Exym can do for you.