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As Director of Implementation at Exym and a former Exym user, I know how a good electronic health record (EHR) can keep a behavioral health agency organized. Before my current position, I was a Quality Improvement and Electronic Medical Records Coordinator for a DMH-funded behavioral health agency. The implementation of Exym behavioral health EHR software improved our workflows and operation management in so many ways. I’m thankful for my first-hand experience with Exym’s Implementation Team because I loved both the team and the software. When I later discovered an opening at Exym for an Implementation Specialist, I knew I’d be the perfect person for the job. Now, I get to help every Exym implementation turn out as successful as my first experience.



The Benefits of EHR Software in  Operation Management

EHR softwares are digital charts; or at least it used to be that simple. They are now electronic gateways to health care practice information such as schedules, medical records, billing, and analytics. EHR software streamlines operation management and front office tasks by providing easy access to client information that would otherwise be difficult and inconvenient to organize.

Some benefits of EHR software include:

  • More accurate information

  • Continuation of care

  • Medication management

  • Evidence-based care

  • Efficient billing practices

These are not the only benefits of EHR software for business system admin in charge of operation management. However, they do sum up some of the biggest advantages. Essentially, the complexities of behavioral and mental health care are constantly growing, and EHR solutions make this expansion manageable through organization. 

I’m happy to work for Exym, because our solutions make EHR software a realized benefit to everyone in within the agencies we serve.


How Behavioral Health EHR Software Keeps Agencies Organized

When organizations want to vet their potential EHR software, they typically want to see how it will organize workflows to benefit clients, providers, and the organization.

There are many ways in which Exym behavioral health EHR software organizes clinician workflows. Here are some features that Exym has for operation management and organization:

Eliminate Paper Records

Paper records are not extinct, yet. Anyone still using paper is probably also using scanners or fax machines to transfer documents at a glacial pace. Getting away from paper records will increase security, reduce clutter, and make information secure and accessible.

Streamline Core Processes

Behavioral health EHR software puts the information you need at your fingertips. This includes communication, care coordination, assessment results, and medical history information. Providing care becomes more efficient when all these things are available from a centralized location. In fact, agencies can even automate tasks to reduce errors.

Stay Compliant With Reminders

Achieving best practices and meeting regulatory requirements is difficult, especially when regulations constantly change. Care providers don’t miss necessary compliance steps when they have screen reminders. Behavioral health agencies can also customize reminders to improve client care rather than the reminders becoming a burden.

Have Fewer Errors

The greatest thing about behavioral health EHR software is fewer errors. Medication management, orders, and client history are all managed digitally. Software lessens adverse events by alerting providers prior to medical errors.

Keep Everything in One Place

The billing department benefits greatly from EHR software like Exym. Exym has EDI integration with state and county systems. Claims are submitted, accepted, and reimbursed with much higher efficiency when processes are digital and automated.

Send Files and Obtain Signatures Easily

eSignature has long improved charting compliance. Business system admin no longer have to chase down clinicians to sign chart notes. Instead, clinicians can easily sign many charts without having a stack of charts on the desk. Modern eSignatures are also more secure and time-stamped.

Keep Track of Dynamic Information

The moving parts of client scheduling, medication management, diagnosis tracking, and referral coordination are much easier to track with an EHR software that easily adjusts to dynamic information.

Create Customized Templates

Behavioral health is often customized to enhance a clinician’s quality of care or match it to the health care style of the provider. Customized templates are a huge benefit of EHR software because they cater to providers by providing solutions and answers to specific needs.

Implement Custom Workflows

Customized EHR software also means that operation management can simplified. For example, paperwork can be automatically triggered by identifying a client's status. A status can indicate whether the organization is currently treating the client or the client’s account is closed. Exym can trigger, or automate, certain paperwork generated by a client’s status. When clients check out of the office, their status can also indicate which forms they need to sign. Business system admin and front office staff who check clients in or out have a lightened workload when workflow becomes automated.

"Exym walks you through the implementation process and remains supportive not only through the implementation process but for your whole journey ahead." 

-VP, Quality & Innovation, Didi Hirsch

Reap the Benefits of EHR Software

Exym’s software is designed to address the pitfalls of paper charts with digital operation management capabilities. In fact, the benefits of EHR solutions are that they are evidence-based and proven in behavioral health settings using state-of-the-art technology. The data analytics available within Exym also allow stakeholders to use key performance indicators (KPIs) and client metrics to accurately monitor the success of the organization, programs, and providers.

Lastly, the onboarding and training services available through Exym ensure everyone knows how to enter and use information within the software. This is the most important part of maintaining organization in operation management. New users must have proper training, and continuing ongoing training, available to ensure long-term users adopt new practices. Just as staff must train and stay up-to-date, so does Exym. Our software updates continuously in response to social services industry needs, and is a dynamic tool that keeps up with our customers' needs. A good EHR solution reduces the burden of change and makes improvements with each new change.

I am happy to know first-hand that Exym software improves outcomes for its customers. When signing on with Exym, you are assigned an Implementation Manager (like me!) and we do all the heavy lifting to get you caught up to speed. We have done this hundreds of times and know Exym and the needs of our customers like the backs of our hands. Clinicians using Exym serve more than 45,000 clients per month, and we want you to reap the benefits of EHR software too. Exym can simplify billing, documenting, and case management by organizing workflows to save your organization time on operation management. 

"Exym implementation was the simplest and least eventful (in a good way!) EHR migration out of the 8 or so I’ve been involved with."

-Director of IT & Data Systems, A Better Way

About Exym

Spend more time with clients and less time managing your work with Exym EHR software. If you'd like to learn more about how Exym helps with operation management visit our Operations page or book a demo with an Exym expert.

Exym is a comprehensive EHR software solution designed specifically for behavioral health agencies. Trusted for 20+ years, our intuitive and customizable software empowers providers to improve client outcomes, manage revenue cycles, and increase agency efficiency. Exym allows you to spend more time on what matters most- the clients in your care.

Stephanie Jenkins
Post by Stephanie Jenkins
May 31, 2023