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The Exym team is full of caring people who are passionate about our mission. Meet Exym’s Head of Resiliency and Acceleration, Ben Levenson! Ben took some time to discuss data privacy and the ways Exym software helps our customers maintain EHR data security in their organizations.



Ben's Background in IT

I have been working in IT since I was a child. My family ran an Internet Service Provider in the 1990s and a personal computer sales & repair shop in the early 2000s. I joined the United States Air Force as a computer programmer. After completing my service, I have worked in finance, medical, managed services, and local government. There aren’t very many jobs in the world of tech that I haven’t done at one point or another.

How  Does Exym's HIPAA Compliant Software Help With EHR Data Security? 

Every business holds a lot of information, some of which could be harmful or expensive if released. However, no data is more personally invasive than healthcare information. I am very proud of the investments in HIPAA compliant software protections we have in place to ensure our EHR data security.  Data security and data privacy are something we build at the very start of our processes. We review our EHR data security protections regularly, pay for 3rd party testing, and track evolving industry threats. 


Does Exym Have HIPAA Compliant Telehealth That Protects Data Privacy? 

Our HIPAA compliant telehealth module is really a big jump forward for data privacy. By partnering with Zoom, we have brought one of the largest players in secure communications right into the Exym portal. This gives us fine-grained control over data privacy protections while leveraging the expertise of thousands of security professionals. Providers and their clients can enjoy a familiar, HIPAA compliant telehealth experience, while being assured their communication and is protected and secured.

What is Your Favorite Part of Working at Exym?  

The best part of working for Exym is my coworkers. We really hire the cream of the crop and everyone here is dedicated to our mission.

For example, we recently had a customer who needed to regularly report on specific program information for their board of directors. Gathering this information was a manual process, and it ended up taking about 20 hours every month for the customer to compile everything. We were able to help the customer by taking all of their Exym data and producing a single report for them in just a couple of weeks. This took their monthly 20 hours process down to less than 2 hours.

We were able to help the customer quickly because because the team here at Exym understands our software, data, and information, and we understood the customer needs. Most Exym staff have worked in mental health previously, and people here put in extra hours to make sure this issue didn’t continue to be a burden for our customer.

How Can Organizations Improve EHR Data Security Today? 

The number one thing I recommend for data privacy and security to anyone, anywhere, in any industry, is to enable Multi-Factor Authentication (MFA). Do it early, and do it often. If an EHR data security system supports MFA, enforce it for all users.

MFA prevents over 90% of cyber attacks and is simple to use. It takes most of the weakest link in any computer system, people, out of the attack loop. MFA works because you must physically be with a person to get their rotating, or one-time use, code to access their computer system. Exym supports MFA on our logins, and enforces it for all of our staff to promote EHR data security.

A big thank you to Ben, and the Product and Engineering team, for helping our customers maintain robust EHR data security. To learn more about Exym's security features for your organization's IT, quality assurance, or operation management staff, visit our Operations page.

About Exym

Exym is a comprehensive EHR software solution designed specifically for behavioral health agencies. Trusted for 20+ years, our intuitive and customizable software empowers providers to improve client outcomes, manage revenue cycles, and increase agency efficiency. Exym allows you to spend more time on what matters most- the clients in your care.

Jesse Collier
Post by Jesse Collier
May 30, 2023