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A Dive Into the Behavioral Health Industry with Exym's Technical Support Analyst, Carrie Elley


Carrie Elley, our esteemed Technical Support Analyst at Exym, has been an invaluable asset to our team for over five years. With her expertise, she assists our clients in evaluating their unique needs and defining their objectives. Collaborating closely with our development staff, Carrie is able to determine the perfect solutions that optimize our customers' systems and implement effective strategies.

Her dedication and commitment to our clients have made her a true lifesaver. In this blog post, Carrie graciously shares her insights on the behavioral health industry and imparts valuable advice for professionals in the field. She also shares her opinion, as a technical support analyst, on why Exym is the best EHR for behavioral health.

Carrie Shares Her Professional Background Before Joining Exym

I am a registered health information technician (RHIT) and used that certification to work in the medical records department at a long-term acute care facility. I worked there from the time I graduated with my AAS until I took a break from the workforce to have kids.



How do you feel your previous experience helped shape your journey to Exym?

My experience helped give me more insight to just how important HIPAA is.

What is something you would like to see change in the industry?

I would like to see providers treat patients’ behavioral health needs the same as they treat their physical health needs. And, we need to release emergency funding to ensure that mental health facilities can meet the growing need for mental health care.

What do you feel is the top challenge mental health professionals face?

A major issue is a lack of funding and burnout. There are fewer people in the workforce than people needing mental health help.

What is one tip you would give to someone starting a career in behavioral health? 

For those working in behavioral health, I suggest making an effort to connect with other new counselors. This will help you know that you aren’t alone in this adjustment period, and it will be freeing to share your experiences and worries with people who are likely feeling the same things.

Why is Exym the Best EHR for Behavioral Health Professionals?

Exym is the best EHR for behavioral health because it provides a lot of support to its customers by staying current with changes and updates to the laws, and helping customers seamlessly adapt to regulations.

To learn more about all that Exym can do, visit our Behavioral Health Providers page or book a demo with a live Exym expert who can answer your questions.

Exym is a comprehensive EHR software solution designed specifically for behavioral health agencies. Trusted for 20+ years, our intuitive and customizable software empowers providers to improve client outcomes, manage revenue cycles, and increase agency efficiency. Exym allows you to spend more time on what matters most- the clients in your care.

Jesse Collier
Post by Jesse Collier
May 30, 2023