Helpline Youth Counseling, Inc. (HYC) has been empowering children, youth, and families since 1971. With a client-centered approach focused on strengths and a trauma-informed philosophy, their comprehensive range of services includes counseling, education, prevention, early intervention, and treatment.
They are dedicated to helping at-risk individuals and families, particularly those from low-income backgrounds, heal from various forms of trauma such as child abuse, family and domestic violence, substance use, family functioning challenges, and homelessness. Helpline Youth Counseling services vulnerable populations impacted by disparities in access to health care and community services in Southeast Los Angeles County and the City of Long Beach.
During the challenges of the COVID-19 pandemic, Helpline Youth Counseling went above and beyond to support individuals and families in need of community services. In addition to their vital clinical services for emotional well-being, they extended their efforts to address food and housing insecurity, ensuring that families had access to basic necessities like rent and utility assistance. They have also played a crucial role in providing information and resources related to COVID testing, vaccination, and overall health.
Through the California COVID-19 Rental Assistance Program, Helpline Youth Counseling requested $1,575,821 in rent relief funds, and received $654,814 in critically needed rent relief. This money was disbursed to 170 low-income households to help them avoid eviction from the beginning of the pandemic, through December of 2021.
The mission of Helpline Youth Counseling (HYC) is to help build individual, family, and community health, well-being, prosperity, and equity. HYC serves clients and community members with trauma-informed, strength-based prevention, early intervention, education, and treatment services.
Helpline Youth Counseling provides evidence-based, trauma-informed, individual, family, and group mental health services in their offices, on school campuses, in community locations and in client homes. They deliver compassionate care to children, youth, and adults with mental health disorders, dual diagnoses, and trauma histories. Helpline Youth Counseling utilizes Los Angeles County-approved evidence-based practices including:
Helpline Youth Counseling's Family Services programs deliver intake, assessment, counseling, education, individualized case management, and linkage to comprehensive community services resources. HYC's goals include improving family functioning, strengthening the family system, reducing child abuse and neglect, increasing child safety, and building protective factors within families. In the 2019-2020 fiscal year, HYC continued the Promotora Program as a component of in-home Family Preservation services, with plans to expand this program to augment additional HYC Family Services programs. Promotoras provide culturally-based mental health support to caregivers to reduce mental health stigma, improve family coping skills, and link families with accessible community services.
In their Community Services Programs, Helpline Youth Counseling works with at-risk and high-risk youth and their family members. This includes youth who are on probation, or at risk of justice system involvement, who need to build life skills, practice pro-social behaviors, and discover constructive alternatives to delinquency. HYC program staff serve as positive adult role models, give youth one-on-one attention, and establish a climate of safety and trust for youth and families. Their Homeless and Housing Support Program delivers one-on-one street outreach and coordinated housing and service interventions for homeless individuals and families living on the streets in: Vernon, Bell, Bell Gardens, Commerce, Cudahy, Huntington Park, Maywood and South Gate, with the goal of achieving permanent housing stability.
The Helpline Youth Counseling Substance Abuse Education and Treatment Program provides direct outpatient substance abuse counseling to youth (ages 12-17) and adults and their family members. HYC is also contracted to provide Drug Medi-Cal outpatient substance treatment services. Through these services, HYC assists youth in their local communities and school districts to address substance use issues, access care, and attain sobriety. HYC provides direct individual, group, and family counseling, crisis intervention, urinalysis testing, and case management services for clients and their family members impacted by substance use. For participants in need of residential treatment services and other community services, Helpline Youth Counseling maintains an extensive network of partner organizations to which they refer as needed.
Hear what one Helpline Youth Counseling client has to say about the community services she received.
Exym EHR software is proud to support Helpline Youth Counseling and their mission by providing reliable, customizable EHR software that keeps their data safe and secure. Here's what Helpline Youth Counseling has to say about Exym's software features and how they help their organization.
When agencies work with Exym, they can expect white glove customer success, support, and training. Organizations don't have to struggle to implement new behavioral health EHR software anymore. Exym's experts work with you to customize the software to meet your needs, streamline your processes, and save you time and money. Learn more on our Behavioral Health Providers Page, or listen directly to what Jeff Farber has to say:
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